Cookie Policy
Last updated: 6 February 2025
1. What Are Cookies
Cookies are small text files placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, understanding how you use our site, and enabling certain functionality.
2. Cookies We Use
2.1 Strictly Necessary Cookies
These cookies are essential for the website to function. They cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
| cookie_consent | Stores your cookie consent preferences | 1 year |
| NEXT_LOCALE | Remembers your language preference | Session |
2.2 Analytics Cookies
These cookies help us understand how visitors interact with our website.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique visitors | 2 years |
| _ga_* | Google Analytics 4 | Stores session state | 2 years |
2.3 Marketing Cookies
We do not currently set any marketing or advertising cookies on this website. Our website does not use the Meta (Facebook) Pixel. If this changes, this section will be updated before any such cookie is used, and it will only be set with your consent.
3. Google Analytics
We use Google Analytics 4 only to understand how our website is used (for example, which pages are visited and how visitors arrive). Analytics cookies are set only if you accept them. Google Signals and advertising personalisation are disabled, and we do not send your name, email address, phone number or any health information to Google Analytics.
4. Managing Your Cookie Preferences
You can control and manage cookies in several ways:
- Browser settings: Most browsers allow you to refuse or delete cookies. Consult your browser's help section for instructions.
- Google Analytics opt-out: Install the Google Analytics Opt-out Browser Add-on.
- Facebook ad preferences: Manage your ad preferences at facebook.com/adpreferences.
Please note that disabling certain cookies may affect the functionality of our website.
5. Third-Party Services
Our website may embed content or link to third-party services including:
- Google Maps — to display our hospital location and UK consultation venues.
- WhatsApp — for direct messaging with our patient coordinators.
- YouTube — for embedded hospital and treatment videos.
These services may set their own cookies. We recommend reviewing their respective privacy policies for more information.
6. Changes to This Policy
We may update this cookie policy to reflect changes in technology, legislation, or our business operations. Any changes will be posted on this page with an updated revision date.
7. Contact
If you have any questions about our use of cookies, please contact us at our contact page.